Privacy Policy - Our Commitment to Your Privacy

We believe in being completely transparent about how we collect and use your information. This privacy policy explains, in plain language, what information we collect, why we need it, and how we use it to provide you with the best possible experience. We are committed to protecting your privacy rights no matter where you live, including providing specific protections required by the GDPR (European Union), CCPA (California), and other privacy laws worldwide.

1. Information We Collect and Why

Information You Share With Us

To provide you with personalized service and support your growth, we collect:

• Basic contact details (name, email, phone) - so we can reach you and provide support
• Payment information - to process your transactions securely
• Professional background - to tailor our coaching and training to your needs
• Assessment responses - to personalize your learning journey
• Course participation data - to track your progress and achievements
• Tool and calculator inputs - to provide you with relevant insights

Information Collected Automatically

To improve your experience and make our website better, we collect:

• Basic device information - to ensure our site works well on your device
• How you use our website - to make it easier to navigate and more helpful
• Analytics data - to understand what's working and what needs improvement
• Advertising data - to show you relevant content and opportunities

Legal Bases for Processing (GDPR)

For our European users, we process your personal data based on:

• Contract performance - when we need to deliver our services to you
• Legitimate interests - to improve our services and protect against fraud
• Legal obligations - to comply with laws and regulations
• Consent - when you explicitly agree to specific data processing

2. Your Privacy Rights

For All Users

You have the following rights, which you can exercise by contacting us at support@feelvalued.co:

• Request access to your personal information - we will provide a copy of the data we hold about you
• Request corrections to your data - if you believe any information we hold is inaccurate
• Request deletion of your data - we will process your request in accordance with applicable laws
• Opt out of marketing communications - by clicking the unsubscribe link in our emails or contacting us

To exercise any of these rights, please email us with your specific request. We will respond within 45 days and may need to verify your identity before proceeding. While we process your request, we'll keep you informed of our progress.

Additional Rights for European Users (GDPR)

If you're in the European Economic Area, you have the right to:

• Receive a copy of your data in a portable format
• Request erasure of your personal data
• Object to or restrict processing of your data
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority

California Resident Rights (CCPA/CPRA)

As a California resident, you have the right to:

• Know what personal information we collect and why
• Access your personal information
• Delete your personal information
• Opt out of the sale or sharing of your personal information
• Limit the use of sensitive personal information
• Non-discrimination for exercising your rights

We will verify your identity before fulfilling these requests. You can exercise these rights by emailing support@feelvalued.co or through your account settings.

Notice of Financial Incentive (California)

If we offer any financial incentives in exchange for your data, we will clearly explain:

• The terms of the incentive program
• The categories of personal information involved
• How to opt in or withdraw
• The value of your data and how we calculate it

3. International Data Transfers

We may transfer your information internationally to provide our services. When we do, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions issued by relevant authorities
• Other legally valid transfer mechanisms

4. Data Retention

We keep your information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Specific retention periods vary based on:

• Type of information
• Purpose of collection
• Legal requirements
• Operational needs

5. How We Use Your Information

Your information helps us:

• Deliver personalized coaching and training that matches your goals
• Create a seamless experience across our services
• Keep improving our tools and resources based on what our community needs
• Share relevant updates and opportunities you might be interested in
• Ensure our educational content meets your needs
• Make our marketing more relevant to your interests

6. Information Sharing and Service Providers

We never sell your personal information. We share information only with:

Service Providers

• Payment processors (for secure transactions)
• Analytics providers (like Google Analytics 4)
• Advertising platforms (Google Ads, Meta Ads)
• Cloud storage providers
• Customer support tools
• Educational platforms

Legal Requirements

We may share information:

• To comply with laws
• To respond to legal requests
• To protect rights and safety
• To prevent fraud

7. Security Measures

We protect your information using:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training
• Incident response planning
• Secure data storage

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze site usage through Google Analytics
• Enable essential website features
• Support marketing efforts through advertising platforms

You can control cookies through your web browser settings:

• Most browsers allow you to refuse all cookies or to be notified when a cookie is being sent
• You can typically delete cookies from your browser's settings or preferences menu
• For detailed instructions on cookie management, consult your browser's help documentation

Please note that blocking some types of cookies may impact your experience on our website and the services we offer.

For Google Analytics tracking, you can opt out by installing the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout

We use several tools:

• Google Tag Manager
• Google Analytics 4
• Advertising platforms (with opt-out options)

9. Children's Privacy

Our services are for adults (18+). We don't knowingly collect information from anyone under 18.

10. Policy Updates

We'll notify you of significant changes through:

• Email notifications
• Website announcements
• In-app notifications

Your continued use after changes indicates acceptance.

11. Your Choices

You can choose to:

• Limit personal information sharing
• Opt out of marketing
• Control cookies and tracking
• Manage communication preferences
• Export or delete your data

12. Data Protection Officer

Our Data Protection Officer can be reached at:
Email: support@feelvalued.co
Subject: "Data Protection Inquiry"